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On-line Booking Terms & Conditions

Please read these Terms & Conditions carefully.

By using this website and our online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Rouge Marketing (trading as Grand Cayman Holidays). In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Rouge Marketing.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

1. Making a booking

By making a booking you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of the accommodation selected.

You should carefully check the details of your confirmation as soon as you receive it. You must contact Rouge Marketing if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

If you contact us using the booking enquiry form we will endeavour to respond within 2 working hours of receiving your booking enquiry.

2. Paying for your booking

All online bookings made via this website require a non-refundable booking deposit payment of 30% of the total rental amount which can either be paid online through the secure PayPal processing system or by bank transfer to one of our bank accounts whose details will be provided on request.

The rental balance must be paid no later than 6 weeks prior to arrival using your preferred payment method as agreed previously.  

All prices are quoted in $USD inclusive of taxes.

3. Invoice

Invoices are provided by email.

4. Price changes

Rouge Marketing reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

5. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to info@rouge-marketing.com) as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges. 

6. Cancellation Policy

Should you wish to cancel your booking within the cancellation period. You can cancel your booking by using the link provided in your booking confirmation email. A cancellation confirmation will be sent back to you at the same email address.

Should you wish to cancel your booking, you will be liable to pay the following charges:

  • Cancellation 6 or more weeks prior to departure = deposit only.
  • Less than 4-6 weeks 50%. Less than 4 weeks 100%.

However as we wish to be fair, if we subsequently re-let the property we will refund the full amount less the deposit paid. Also in cases where cancellation is made earlier than 6 weeks prior, we will also refund up to 50% of the deposit if we re let the property without additional expense.

Cancellations must be made in writing or by email but in both cases you will need proof of receipt and acknowledgement by us.

7. Our pledge to you and the legal stuff 

Once you have paid the deposit we guarantee to hold the apartment you have booked for you. In the unlikely event that we have to cancel your reservation we will endeavour to find you equivalent accommodation. Once the deposit is paid and the price fixed there will be no surcharges levied. The remainder of the rental cost is due 6 weeks prior to departure and we do reserve the right to cancel your booking should this not be paid on time. We have endeavoured to give you an accurate and honest description of the apartment, the location and facilities, and advise you on suitability if requested, but the final choice is up to you and we cannot therefore be liable for the decisions you make.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to the property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the accomodation. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment. 

8. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the accomodation.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to Rouge Marketing on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

9. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to our attention as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing and email it to us at complaints@rouge-marketing.com. Any complaints arising out of your stay at the accomodation that are not brought to our attention during your stay are unlikely to receive the same level of attention if made retrospectively.

Should you be dissatisfied with any aspect of the service provided by Rouge Marketing, you can bring it to our attention by sending an email to complaints@rouge-marketing.com.

Complaints brought to our attention will normally receive a response within 7 working days.

10. Insurance

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

11. Our liability to you

We accept liability for, and totally restricted to, services booked via this website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

12. Website Privacy

Electronic mailing list: this website operates an opt-in email policy. In order to receive details about special offers and promotions from us by email you must opt-in to our mailing list. If at a later date you wish to opt out of our mailing list you can use the link or email address provided at the bottom of any of our emails to do so. Alternatively, you can unsubscribe by sending an email to: info@rouge-marketing.com

We do not send unsolicited email communications and we do not sell, exchange or trade email addresses to or with third parties.

Reservations: In order to guarantee your reservation you will need to provide us with specific personal details relating to that reservation. Your details will be used only for the purpose of handling that reservation and will be provided to our colleagues for that specific purpose.

When making a reservation you will be transferred to a secure (SSL) PayPal server in order to provide credit or debit card information. When you are transferred to this secure server you will see a padlock icon in the bottom corner of your browser window and the URL of the page you are viewing will begin with “https”. Any information you provide while you are within this secure environment is encrypted and cannot be read by a third party.

When you make a reservation we will use your email address for the purpose of fulfilling that reservation. This will include sending you an email to confirm your reservation and may include additional communication should we need to contact you regarding specific requirements or a cancellation. If you choose to opt-in to our mailing list during the booking process, then we will store the contact details that you have provided so that we may fulfil your request for future communication.

Enquiry forms: Information you provide to us using an enquiry form on this website is used only for the purpose of fulfilling that enquiry.

13. Third party websites and viruses

Rouge Marketing cannot be held responsible for the accuracy, content, or availability of information about accomodation or our organisation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from this website.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited.

In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.

19. Copyright (c) Rouge Marketing All rights reserved

All copyright and other intellectual property rights in all text, images, sounds and other materials on this site is the property of Rouge Marketing and its affiliated companies. No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site.

All names, logos, trademarks, service marks, trade dress and trade names are proprietary to Rouge Marketing and may not be used by anyone for any purpose without our prior express written consent. Framing or utilized framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks to be valuable assets, and take infringement of them seriously.

It is illegal to use any spy wares, robot, spider or other automatic device, or manual process to track or copy the site or the contents or information without our prior express written consent, apart from the recognized major search engines such as Google & Yahoo MSN. The use of any such material from Rouge Marketing website on any other Web, Internet, intranet, extranet or other site or computer environment is strictly prohibited.

Information on our site is intended for your reference only. If you have any specific queries you should contact Rouge Marketing direct.

Rouge Marketing nor any party involved in creating, producing or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site.